Refund Policy

1. Cooling-Off

14 days per Consumer Contracts Regulations 2013, Reg. 29. Exception: Reg. 37 for fully performed services.

2. Before Work

Full refund. No admin fee.

3. During Engagement

Audit stage: 20% retained. Strategy delivered: 50%. Execution ongoing: pro-rata for work completed.

4. Refund Method

Original payment method via Stripe. 5-10 business days. Last updated: March 2026.